Shipping Policy

We’re a small team, and every Keerasa order is carefully prepared and packed before beginning its journey to you. We’ll always do our best to get your order to you safely and as quickly as possible.

Shipping Across India

We currently ship Pan India.

Our standard estimated delivery time is 5–8 business days from the processing of your order.

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, weather or other circumstances outside our reasonable control.

Order Processing

Once your order has been placed and payment successfully received, our team will begin preparing it for dispatch.

During launches, promotions or particularly busy periods, processing may take a little longer than usual. We appreciate your patience — we’ll always do our best to get your Keerasa ritual to you as soon as possible.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information where available so you can follow its journey to you.

Please allow some time for tracking information to update after dispatch.

Delivery Details

Please ensure that your name, shipping address, postcode and contact number are complete and accurate when placing your order.

We cannot guarantee successful delivery where incorrect or incomplete information has been provided. If you notice an error shortly after placing your order, please contact us as soon as possible and we will do our best to assist before dispatch.

Delivery Delays

While we work with our delivery partners to ensure orders arrive within the estimated timeframe, occasional delays can happen.

Courier delays, weather conditions, public holidays, logistical disruptions, remote delivery locations and other circumstances outside our reasonable control may affect delivery times.

If your order appears to be significantly delayed, please contact us at [care@keerasa.com] and we'll do our best to help you locate it.

Damaged Orders

We take care to package your Keerasa products securely. However, in the unlikely event that your product arrives broken, leaking, significantly damaged or otherwise unusable, please contact us within 48 hours of delivery.

Please include your order number and clear photographs of the product and its packaging so that we can assess the issue.

Where appropriate, we will arrange a replacement or refund in accordance with our Returns & Refunds Policy.

Minor damage to the outer shipping carton or product packaging that does not affect the product itself, its safety or usability will not normally qualify as product damage.

Lost or Undelivered Orders

If your tracking information shows an unexpected issue or your order has not arrived within a reasonable period after the estimated delivery window, please contact us.

We will work with our delivery partner to investigate the shipment and determine the appropriate next steps.

Returns & Refunds

Due to the personal and hygienic nature of skincare products, we do not accept returns or exchanges for change of mind or personal preference.

For damaged, defective or incorrect products and other eligible circumstances, please refer to our separate Returns & Refunds Policy.

Nothing in this policy limits any rights or remedies available to you under applicable consumer law.

Questions About Your Order?

We’re always happy to help.

Customer Care: hello@keerasa.com
KEERASA WELLNESS LLP