Terms of Service

These Terms of Service govern your use of the Keerasa website and your purchase and use of our products. By accessing our website or placing an order with us, you agree to these Terms.

Keerasa is operated by KEERASA WELLNESS LLP, India.

1. Our Products

Keerasa creates skincare products formulated with Ayurvedic botanicals, plant-based ingredients and naturally derived actives.

We make every reasonable effort to ensure that product descriptions, ingredients, images, prices and other information displayed on our website are accurate. However, packaging, product appearance and other details may occasionally vary slightly from those shown online.

Our products are cosmetics and are not intended to diagnose, treat, cure or prevent any medical condition.

2. Natural Product Variations

Our formulations contain botanical ingredients and naturally derived actives. As a result, slight variations in colour, scent, texture or appearance may occur between batches.

These variations are a natural characteristic of botanical formulations and do not necessarily indicate a defect or affect the quality of the product.

We encourage you to read each product description and ingredient list carefully before purchasing so you understand the characteristics of the formula.

3. Skincare Use & Individual Results

Every person's skin is different, and individual experiences and results may vary.

Please review the full ingredient list before using a product, particularly if you have known allergies or sensitivities. We recommend patch testing before first use, especially for sensitive or reactive skin.

Products should be used only as directed and are intended for external use unless otherwise stated. Avoid contact with the eyes and discontinue use if persistent irritation or an adverse reaction occurs. Seek appropriate medical advice where necessary.

The skincare and wellness information provided on our website, social media or other Keerasa channels is provided for general informational purposes only and should not be considered medical advice.

4. Age & Eligibility

By purchasing through our website, you confirm that you are at least 18 years old or are making the purchase with the involvement and consent of a parent or legal guardian.

Our skincare products are formulated for adult cosmetic use unless otherwise expressly stated. Please keep products out of reach of young children.

5. Orders

All orders are subject to acceptance and product availability.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, payment issues, stock discrepancies, obvious pricing errors or incorrect product information.

If we cancel an order after payment has been successfully processed, any amount paid for the cancelled items will be refunded through the appropriate payment method.

6. Pricing & Payment

Prices displayed on our website are shown in the currency indicated at checkout and include or exclude applicable taxes as stated on the website.

We reserve the right to change our prices at any time. Any price change will not affect an order that has already been accepted, except where permitted by applicable law.

Payment is processed through our authorised payment providers. We do not guarantee the uninterrupted availability of third-party payment services.

7. Shipping & Delivery

We aim to process and dispatch orders within the timeframes stated in our Shipping Policy.

Delivery dates and timeframes are estimates and may occasionally be affected by courier delays, weather, public holidays, logistical disruptions or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please refer to our separate Shipping Policy for further information regarding dispatch and delivery.

8. Returns, Refunds & Damaged Products

Due to the personal and hygienic nature of skincare products, returns and exchanges are subject to our Returns & Refunds Policy.

If an item arrives damaged, leaking, broken, defective or incorrect, please contact us within the timeframe specified in that policy so that we can assess the issue and, where appropriate, arrange a replacement or refund.

Nothing in these Terms or our other policies is intended to exclude or limit any consumer rights or remedies that cannot lawfully be excluded.

9. Product Care & Storage

Products should be stored and used in accordance with the instructions provided on the packaging or website.

Keerasa cannot be responsible for deterioration or changes resulting from improper storage, contamination after opening, use contrary to the provided instructions, or use beyond the product's stated shelf life or period of use, except where responsibility cannot lawfully be excluded.

10. Website Information

We take reasonable care to keep information on our website accurate and current. However, occasional typographical errors, inaccuracies or omissions may occur.

We reserve the right to correct errors and update information where necessary.

Images are provided to represent our products as accurately as reasonably possible; however, colours and appearance may vary depending on lighting, photography and individual screen settings.

11. Third-Party Services

Our website may use or link to third-party services, including payment providers, delivery partners, social platforms and other websites.

These third parties operate independently and may have their own terms and privacy practices. Keerasa is not responsible for the content or operation of independent third-party websites or services, except to the extent required by applicable law.

12. Acceptable Use

You agree not to misuse our website, attempt to interfere with its security or operation, introduce malicious software, use the website for fraudulent or unlawful purposes, impersonate another person, or otherwise use our website in violation of applicable law.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Keerasa will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

You are responsible for using our products according to the instructions provided and for reviewing product ingredients and suitability for your individual circumstances.

Nothing in these Terms excludes or limits liability, consumer rights or remedies that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products or applicable requirements.

The most current version will be available on this page. Continued use of our website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

15. Governing Law

These Terms are governed by the applicable laws of India.

Any disputes arising in connection with these Terms, our website or purchases made through our website will be dealt with in accordance with applicable Indian law and any mandatory consumer protections that apply.

16. Contact Us

If you have questions about these Terms or an order, please contact:

KEERASA WELLNESS LLP
Customer Care: hello@keerasa.com
India